Bilingual Customer Service Agent - English

Why join our awesome team?
Become part of our #CoolCenter and work in a dynamic, collaborative environment alongside experienced professionals who are committed to helping you grow. At Alorica, you’ll enjoy a competitive salary, great benefits, and real opportunities for career development.

What we offer:
• Base salary of up to $600 USD per month
• Unlimited referral bonuses
• Monthly performance bonuses
• Two days off per week
• Legal and above-law benefits
• 100% paid training from day one
• Birthday off
• Partnership with Bircham College
• Food vouchers
• Bank loan benefit
• On-site doctor and psychologist
• On-site cafeteria

Key Responsibilities:
• Provide accurate, timely, and empathetic support to users
• Use internal tools and follow established procedures (SOPs)
• Stay updated on policies and processes
• Gather additional information when needed and provide clear, effective solutions

Minimum Qualifications:
• Intermediate to advanced English level
• 18+ years old
• High School Diploma (verifiable)
• Availability to work on-site
• Valid ID and RTN

Preferred:
• Previous experience in customer service or call centers
• Strong multitasking and computer navigation skills
• Ability to work in a team-oriented environment
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work with urgency
• Positive, solution-oriented attitude
• Empathy and strong customer focus

Ready for your next career step?
Apply today and start building your future with us!

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-Requerimientos- Educación mínima: Bachillerato / Educación Media
años de experiencia
Idiomas: Inglés
Edad: entre 18 y 99 años
Conocimientos: Servicio al cliente, Atención al cliente
Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante